Rebuilding their life in a new locale
Issue: In early January 2018, a female consumer, 35 years old, came into the Pottstown regional office after having recently moved into the area, not knowing where to turn for assistance. She was referred by the Cluster Outreach Center across the street seeking resources including employment opportunities, subsidized housing, furniture, and community service locales. She is in recovery and recently charged with a misdemeanor requiring community service. She shared she is also a patient at Creative Health. She described her small apartment with appreciation though had been unsuccessful in securing a bed and coffee maker.
Intervention: Throughout the conversation, Darrell Lewis, Pottstown Navicate, was able to provide information and referrals to PDIDA (Pottstown Downtown Improvement District Authority) for community service, the Public Defender’s office, Mitzvah Circle, and HopeWorx, along with a subsidized housing list and a few local employers.
Impact: The consumer had a few contacts with Darrell throughout January to keep him in the loop of her progress with the referrals. During the most recent contact, she called to thank him profusely for the referral to Mitzvah Circle who delivered her a new bed and a coffee maker! She was so appreciative and thanked him for all of the work he provided to her during her state of transition to Pottstown.
Navicates: providing more than just resources
Issue: In April, a female consumer reached out to Annette Widney, Navicate of the Lansdale office. She initially called for financial assistance for heating assistance after learning her oil tank had a hole and was not retaining oil. The consumer also shared with Annette she was experiencing domestic violence with an ex-boyfriend and unsure what to do. The consumer has a friend who is a lawyer and family/friends have been encouraging her to file a PFA for her protection.
Intervention: During the conversation, Annette learned of other needs she was experiencing and referred her to Luis Rodriguez of CADCOM, for assistance in completing an application for SNAP, MA, and LIHEAP. Annette listened as the consumer shared her feelings of fear and shame about the domestic violence she was experiencing and provided the consumer with information to make an informed decision.
Impact: During the time Annette and the consumer have connected, the consumer calls Annette occasionally for moral support. She has called Annette prior to court appearances to share how she is feeling. She also learned her oil tank did not have a leak, as initially diagnosed. Annette has been an invaluable resource to her during a time of trauma and uncertainty. Knowing she is able to contact Annette when needed, has provided stability, support, and reassurance through information, referrals, and having someone to talk with. Her voicemail to Annette recently was filled with appreciation and for many consumers in the county, Community Connections provides hope in their time of need.