9-1-1 Complaints and Quality Assurance

If you recently called 9-1-1 in Montgomery County for emergency assistance and would like to submit a complaint, have questions, or would like to offer other comments, you may reach us in one of several ways. If available, provide the location and date/time of the incident, a description of events, and, if possible, the name or dispatch number of the person you spoke with during your 9-1-1 call.

Phone: At any time (24 hours-a-day), you may contact the Montgomery County Emergency Communications Center at 610-631-6541. Request to speak with a supervisor and he/she will take the appropriate action.

Mail: You may submit complaints, comments, and/or questions in writing by U.S. Mail to:

Montgomery County Department of Public Safety
Emergency Communications Division
ATTN: Professional Standards
50 Eagleville Road
Eagleville, PA 19403

Email: Click here to submit an electronic form. If you wish to be contacted, please be sure to enter your name and contact information.