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Child Protective Services
Definitions of Abuse & Neglect
Child abuse, as defined by the Child Protective Service Law (23 Pa. C.S., Chapter 63), must involve a child, a perpetrator, and an act of abuse. Child is defined as a person under the age of 18.

Neglect
Child neglect is defined as any act or omissions that result in a failure to provide the essentials of life, including food, shelter, clothing, health care, personal care, and proper supervision, and that create a potential for harm to the child’s safety, functioning, or development.

Perpetrator
Perpetrator is defined as a person who has committed child abuse and is:
  • A parent of a child
  • A paramour of a child’s parent
  • An individual 14 years of age or older residing in the same home as the child
  • A person responsible for the child’s welfare

Reporting Child Abuse or Neglect
If you suspect that a child is a victim of abuse or neglect, we encourage you to report it. Reports may be made anonymously, but by giving your name you add credibility to the report. Call the following numbers to report:
  • Montgomery County: 610-278-5800, 8 a.m. - 4:30 p.m. on weekdays
  • Montgomery County: 610-275-1222, after hours and on weekends 
  • Toll-free PA Child Abuse Hotline: 800-932-0313

Childline
Childline, 800-932-0313, is the toll-free Pennsylvania statewide hotline and registry for reporting suspicions of child abuse and neglect. Childline operates 24/7 to receive reports of suspected child abuse and neglect. Childline maintains a record of all substantiated reports of abuse and neglect for purposes of Child Abuse History clearances for individuals wishing to become employed in a child-serving profession, volunteer with children, or become foster parents.

Montgomery County Office of Children and Youth
A call may be made directly to the Office of Children and Youth at 610-278-5800, any time of the day or night, to report concerns. An intake caseworker is available 24/7. During evenings, weekends, or holidays, call 610-275-1222. Mandated reporters may click here for the CY-47 Abuse Report Form.

When to Call 9-1-1
  • If you are in immediate danger of injury
  • If you suspect a child is in immediate danger of injury or if the abuse or injury is happening right now
  • If there is a need to collect evidence or maintain a chain of custody of evidence
  • If a child has been abused or neglected by a stranger, or someone other than parent, guardian, or caretaker of the child

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Human Services Center
1430 DeKalb St.
Norristown, PA 19404
Directions

Ph: 610-278-5800 Main Office (M-F, 8:00 AM – 4:30 PM)
Ph: 610-275-1222 (After hours, Weekends and Holidays)
Fx: 610-278-5898

1-800-932-0313 PA Child Abuse Hot-Line

View map | See all locations

Office Hours
Monday - Friday
8 a.m. - 4:30 p.m.